Shipping Policy

Shipping & Delivery Policy for 16293794 CANADA INC

Effective Date: May 26, 2026

16293794 CANADA INC (“Company,” “we,” “our,” or “us”) provides online grocery delivery services across selected areas in Ontario, Canada. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

1. Delivery Areas

We currently deliver to selected cities and regions within Ontario, Canada. Delivery availability may vary based on your postal code and service coverage area.

Customers can confirm delivery availability during checkout.

2. Order Processing Time

  • Orders are typically processed within 1–4 hours during business hours.

  • Orders placed outside operating hours may be processed on the next business day.

  • During holidays, weekends, severe weather, or high-demand periods, processing and delivery times may be delayed.

3. Delivery Timeframes

Estimated delivery times are provided during checkout and may vary depending on:

  • Delivery location

  • Product availability

  • Traffic and weather conditions

  • Order volume

Typical delivery windows:

  • Same-Day Delivery: Available for eligible orders placed before the daily cutoff time.

  • Next-Day Delivery: Available in most service areas.

Delivery times are estimates only and are not guaranteed.

4. Delivery Charges

Delivery fees are calculated at checkout based on:

  • Delivery location

  • Order size

  • Promotional offers

  • Selected delivery speed

Free delivery promotions may be offered periodically and are subject to terms and conditions.

5. Order Tracking

Customers may receive:

  • Order confirmation emails or SMS notifications

  • Delivery status updates

  • Estimated arrival notifications

Tracking availability may vary depending on the delivery partner or platform used.

6. Missed Deliveries

Customers are responsible for ensuring someone is available to receive the order during the selected delivery window.

If:

  • The customer is unavailable,

  • Incorrect delivery information is provided, or

  • Delivery cannot be completed safely,

we may:

  • Reschedule delivery,

  • Charge an additional delivery fee, or

  • Cancel the order without refund for perishable goods.

7. Perishable and Fresh Items

We take special care in handling fresh and temperature-sensitive products.

However:

  • Customers should refrigerate or store items immediately upon delivery.

  • We are not responsible for spoilage after successful delivery.

  • Product freshness may vary depending on supplier availability and seasonal conditions.

8. Product Availability & Substitutions

Certain items may become unavailable after an order is placed.

In such cases:

  • We may contact you regarding substitutions, or

  • Refund unavailable items to the original payment method.

Substitute products will only be provided where permitted by customer preferences.

9. Delivery Delays

Delivery delays may occur due to:

  • Severe weather conditions

  • Traffic disruptions

  • Public holidays

  • Technical issues

  • High order volumes

We will make reasonable efforts to notify customers of significant delays.

10. Incorrect or Damaged Orders

If you receive:

  • Incorrect items,

  • Missing items, or

  • Damaged products,

please contact us within 24 hours of delivery with:

  • Order number

  • Photos of affected items (if applicable)

We may offer:

  • Replacement items,

  • Store credit, or

  • Refunds at our discretion.

11. Contact Information

For delivery-related support, please contact:

16293794 CANADA INC
Ontario, Canada
Email: [Insert Email Address]
Phone: [Insert Phone Number]

Customer support hours may vary based on business operations.