Terms and Conditions
16293794 CANADA INC
Online Grocery Delivery Service – Ontario, Canada
Effective Date: May 17, 2026
Welcome to the online grocery delivery service operated by 16293794 CANADA INC (“Company”, “we”, “our”, or “us”). By accessing or using our website, mobile application, or placing an order with us, you agree to be bound by these Terms and Conditions.
Please read these Terms carefully before using our services.
1. About Our Service
16293794 CANADA INC operates an online grocery delivery platform that fulfills customer orders through local dark stores and delivery operations across Ontario, Canada.
Our services include:
- Online grocery ordering
- Same-day or scheduled delivery
- Pickup services (if available)
- Promotions and loyalty programs
2. Eligibility
By using our services, you confirm that:
- You are at least 18 years old
- You are legally capable of entering into binding agreements
- The information you provide is accurate and complete
3. Products and Availability
All products displayed on our platform are subject to availability.
We reserve the right to:
- Limit quantities purchased
- Substitute unavailable products with similar items
- Remove products without prior notice
- Refuse or cancel orders at our discretion
Product images are for illustrative purposes only and actual products may vary.
4. Pricing
All prices are listed in Canadian Dollars (CAD) unless otherwise stated.
Prices may change without notice due to:
- Supplier pricing
- Market fluctuations
- Inventory updates
- Promotional campaigns
Applicable taxes and delivery charges will be added during checkout.
5. Order Acceptance
After placing an order, you may receive an order confirmation email or SMS. This confirmation does not guarantee acceptance of the order.
We reserve the right to:
- Reject or cancel orders
- Modify quantities
- Contact customers regarding substitutions or availability issues
6. Delivery Policy
Delivery Areas
Our services are available in selected locations within Ontario, Canada.
Delivery Times
Estimated delivery times are approximate and may vary due to:
- Traffic conditions
- Weather
- High order volumes
- Operational delays
We are not liable for delays beyond our reasonable control.
Delivery Requirements
Customers must provide:
- Accurate delivery address
- Valid phone number
- Accessible delivery instructions
If delivery cannot be completed due to customer unavailability or incorrect details, additional charges may apply.
7. Fresh Produce and Substitutions
Fresh produce, meat, bakery, and other variable-weight products may slightly differ in:
If an item is unavailable, we may:
- Replace it with a similar product
- Remove it from the order
- Contact the customer for approval where possible
8. Refunds and Returns
Due to the nature of grocery products, returns may be limited.
Refunds or replacements may be offered for:
- Damaged products
- Incorrect items
- Missing items
- Expired products
Customers must report issues within 24 hours of delivery.
Refund decisions are made at the sole discretion of 16293794 CANADA INC.
9. Payment
We accept approved payment methods available on our platform.
By submitting payment information, you authorize us to charge:
- Product costs
- Taxes
- Delivery fees
- Applicable service charges
Orders may be canceled if payment authorization fails.
10. Promotions and Discount Codes
Promotions and coupon codes:
- Are subject to expiry dates
- Cannot be combined unless stated otherwise
- May be withdrawn at any time
We reserve the right to cancel orders involving misuse of promotions or fraudulent activity.
11. Customer Accounts
Customers are responsible for:
- Maintaining account confidentiality
- Protecting login credentials
- All activities under their account
We reserve the right to suspend or terminate accounts for misuse, fraud, or violation of these Terms.
12. Prohibited Activities
You agree not to:
- Use the platform for unlawful purposes
- Interfere with platform security
- Attempt unauthorized access
- Submit false information
- Abuse promotions or referral programs
13. Limitation of Liability
To the fullest extent permitted by law, 16293794 CANADA INC shall not be liable for:
- Indirect or consequential damages
- Delivery delays
- Product unavailability
- Losses resulting from service interruptions
Our maximum liability shall not exceed the total amount paid for the affected order.
14. Food Allergies and Product Information
Customers are responsible for reviewing product labels and ingredient information before consumption.
We do not guarantee that products are free from allergens or cross-contamination.
15. Privacy
Your use of our services is also governed by our Privacy Policy. We collect and use customer information in accordance with applicable Canadian privacy laws.
16. Intellectual Property
All website content, logos, branding, text, graphics, and software are the property of 16293794 CANADA INC and may not be copied or used without permission.
17. Changes to Terms
We may update these Terms and Conditions at any time without prior notice.
Updated versions will be posted on our website with the revised effective date.
18. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.
19. Contact Information
For customer support or legal inquiries, please contact:
16293794 CANADA INC
Ontario, Canada
Email: support@[yourdomain].com
Phone: [Your Contact Number]
